Any small problem I’ve had, like losing the link to send to someone to sign up, they’ve given me extra bacon to make up for it, so I’ve had excellent customer service and always good packaging of my boxes. They do it for you! I’ve never had a wrong order or one that came late or thawed. I canceled my order. HERE’S WHAT YOU NEED TO KNOW. It seems customer service is slowly disappearing as the country suffers from Covid 19. I was thinking about ordering a box. Butcher Box Review. Beef and Pork 4. It is frustrating that the customer service seems to be the biggest complaint that people have. Then she said $20.00 off 2 months boxes and I said I am cancelling so no thank you. I don’t know about you, but we don’t pass up free meat!! They even sent me an email to say if it arrived thawed I could get a refund since they were tracking the package. Stay away from Butcherbox! Please do not even bother with this company. We ordered once. Do the research before ordering from any company online. There are lots of struggling butchers in your area who would love to sell you organically grown product from local farms. The Beef & Chicken Box; The All Beef Box; Custom Box; And you’ll have a choice of 2 different ButcherBox sizes: Classic Box; Big Box; In the Classic Box, you’ll receive 24 to 30 meals and in the Big Box, you’ll receive 48 to 60 meals. We opened the email, not knowing that the MERE FACT of opening the email meant to Butcher Box that we renewed. So that was a little annoying. Looking forward to trying it out! STILL NOT HERE I HAVE SPOKEN WITH FIVE OF THEIR CUSTOMER SERVICE REPS THIS TIME I SAID I WANT TO CANCEL THEY REFUSED... FYI IF YOU PLAN ON BUYING A HEAD OF BEEF BE PREPARED FOR THE THIEVES TO KEEP YOUR MONEY. If you don’t see one, check back soon for another one! STAY AWAY FROM THIS COMPANY!! Start your review of Butcher Box! So I’ve added up the cost of each of these meats at Walmart. Your email address will not be published. Cancelled my subscription because I can’t afford for mistakes like this to happen that easily. I really like the quality of the meat. Ground Beef – 85/15 – 5.46 per pound; 10.92, Top Sirloin – $10.97 per pound – about 8 ounces per steak, so $21.94 total, Smithfield All Natural Pork Tenderloin (this was the closest I could find) – $4.08 per pound. Forget Butcher Box. Not really worth the price, especially when they replace my choice cut of meat with some cut Incan do nothing with i.e., the dregs. As I’m sure you can see from other reviews, this company has some flaws. This is the most disappointing company I have ever dealt with! I will tell anyone I know who is interested how awful this company is towards customers. ... Former Employee - Butcher ... Free meat box each month. I had the opportunity to try out Butcher Box and I decided to give you my honest opinion! Life is too short to eat bad steaks, imitation scallops (aka sting-ray wings), and farm-raised “Atlantic” salmon. I especially love their beef and believe it is a good value for organic meat. ButcherBox is better. It's sad because BB used to be a top notch organization but not even close anymore. Very shady company, We ordered meat from this company and we will not again.they said in an.email they would refund 185.00 dollars and it hasn't came yet and everytime we call.thet give us a that same old story it's in the account.and the one star is for the quality of meat oh one more thing dont put them on auto pay.. Posts on Clarks Condensed contain affiliate links, which I earn a small commission from. Bye bye poor customer service and meh meat! *** 12/10 my pachage still in Transit. My experience with Butcher Box … So frustrating! Is this false advertisement? But hey, I guess it’s profitable for your customers to mess up. FedEx is returning the box & BB refuses to refund my money. Really disappointed in their abysmal customer service. All beefAfter you select the box you want, you then select how much meat you want – either enough for 24 meals or for 48 meals – and the frequency at which you wa… I’ve only skipped a month or so here or there but I mostly like knowing what meat, chicken and pork I’ll be getting for the month and can build my meals around. The hamburger is lean. I have also ordered cod from them and found it better than what I could get at Costco, which is comparable in price for most seafood to what Butcher Box charges. Don’t need premade sliders like they advertise but its 199.99 for a 1\4 cow. Read more... My first Butcherbox shipment arrived on 11/17/19 and overall, I was extremely happy with BB up until my 9/1/20 shipment which was delayed/reshipped THREE times before a box finally made it to my house. I have been a customer for them for some time now until today. I have been using Butcher Box for quite awhile now and whenever I have had issues, they have promptly resolved them. Notify me of follow-up comments by email. Don’t get to choose the cuts – I posted this as a pro, but it can also be a con! I received an email saying my next box was placed and they will let me know when it ships. I don’t order a lot of pork but the ground pork is great for when I make my own breakfast sausage. Basically, you pay to get a Butcher Box sent with an assortment of high-quality meats sent straight to your door. This order was in transit for 6 days and no delivery attempt was ever made. It is a month to month service, but you can pause your account for up to six months at a time. I get ground beef, ribeye steaks, chicken breasts, chicken tenders, bacon, and pork chops. Butcher Box Exclusive for Crumbs Readers! Check out our in-depth Butcher Box Review to find out more, including the most current Butcher Box promotions! I will never buy from butcher box again ~ my first order was a full box of sirloin steaks. Very unreliable partner. If you order more “meals, you’ll save more. Parenting, Pregnancy, DIY, Food, and More! Here are my thoughts: Why we like ButcherBox: Convenience: The box arrives with all of the meat frozen + on dry ice. Get with Butcher Box to answer your question…you never know, they may accommodate your request. When you get the meats from the grocery store, there’s no guarantee that you are getting meat from the best animal – even if it’s all-natural, organic or grass-fed. So I’m glad you had a great experience and were willing to share! We tried the pork sirloin roast tonight and it was so tough and tasteless. In the mean time... ORDER WITH CAUTION. I don’t use them every month, so it’s worked out well for me. Well, I have read most of these comments and can only say I experienced one incident that was not favorable regarding customer service, I had ordered from Butcher Box through an online ad sent to me from another company that offered free hamburg, When I finished my BB order and ready to check out it was denied by BB. My only comparable alternative is a local produce stand that sells local grass-fed beef at higher prices than Butcher Box, but they are not open year round. I feel like it cooks differently. Can’t order in smaller (or larger) –  Let’s say you just want some chicken breast and ground beef. The packing is consistently torn, your meat will be exposed, blood leaks everywhere in the freezer and it is such a hassle to deal with their unprofessional customer service. The comments on this post have been interesting – it’s made me sad to see that so many people have had a negative experience! A few months ago, I talked about how I’ve been LOVING Shipt Grocery Delivery. I cancelled after arranging an order for a birthday that never got delivered. The customer service agent I spoke to said they could probably refund half of the money. Friends, save your time and money. I ordered the custom box because I wanted to choose specific items. I received a response from Butcher Box to reach out to their customer service to make this right. Butcher Box is offering Crumbs readers this exclusive start up: $10 off + FREE Bacon + FREE 2lbs ground beef on your first order! I didn’t foresee this when I signed up, but the best part lately has been I don’t have to mask up just to go buy my meat and seafood. When you pay the amount that you do for ButcherBox, it’s understandable that you want the highest caliber of product and service. Update as of December 19, 2019 to reflect a change in my opinion about the Butcher Box meat delivery subscription. I asked ButcherBox about their thoughts on this, and this was their response: Highest quality cuts – I really did find the meat to be some of the best quality I’ve tried – I would definitely put the steaks on par with steaks I’ve gotten at fancy steak restaurants. She hinted that this happens a lot (and that it’s the customers fault so there’s “no fixing it”), so much so that she suggested on my next box to call if I wanted to make any changes. Sorry to see you go!” Really? I WAS a loyal Butcher Box customer, so decided to send several gift boxes for the holidays. Click here to read more about how it works. That was a big hit, I’ll get them again. Not just bad customer service. I wish I could do more, but sorry is all I can do! I WAS a loyal Butcher Box customer, so decided to send several gift boxes for the holidays. I don’t want the box, and I don’t want to pay for it! I think this is a standard statement they cut-n-paste with all negative reviews for the appearance that customer service does exist at their company. If they have complaints about the company, they should reach out to them directly 🙂 I am just a blogger providing my experience, and I can’t do anything on my end. They will not stand behind the quality of the meat which tells me a lot about the integrity or lack of with this company. We called and said we canceled. Butcher Box is a monthly subscription service delivering all natural 100% grass fed beef to its customers. Choose the kind of meat you want to get, mix it up with some wild … You can pretty much get just about anything delivered straight to your door. I have been a Butcher Box customer for about six months. Thanks for sharing your review! Toward the end of this post, I will share a comparison to Walmart. Ribeyes are tender and a uniform size. 2. If you are someone who wants to make sure you and your family is eating organic chicken and grass-fed beef, it’s certainly a good option. Thank you so much for sharing your experience! You get to choose from 21 cuts of meat for this box. There was no record of my order. Founded by Mike Salguero, the company eliminates common barriers preventing people … My last order was literally dropped off out of the trunk of a Toyota Corolla. It seemed as if someone had cut the plastic. Like to see a review even though I know they don’t offer the chicken and fish, I haven’t tried them, but maybe I will! The Mixed Box… I agree, the products are quality. I took pictures and sent to BB and they refunded me 2 out of 5 steaks . When I complained to Butcherbox they were very unhelpful. They’ll send you meat every month and you don’t have to worry about trying to pick out the best cuts from the store. I was told that even though it hasn’t shipped, it can’t be cancelled and I have to still pay for it. WHAT next order? At least that was my experience. Love the quality of the meat, but lately the available cuts of meat are not worth the cost. I responded to the Butcher Box customer service as requested. Moink is a subscription-based meat delivery that brings you perfectly tasty, ethically sourced meat straight from small, family-owned farms. Needless to say I cancelled my account since I’m not able to schedule my life around the boxed meat deliveries. So she agreed to refund me $15.00 and I was so shocked that it was such a small amount and she said that is what one pack of bacon an 2 sirloin roasts were worth. Butcherbox changed shipping companies to some mom and pop low rent company. In response to that email we said “no thank you.” Didn’t matter. In a sea of endless subscription boxes, finding the right one can be a bit of a challenge. ButcherBox Review. This box is $149 and brings the cost of the meat from $10.64 – $16 a pound. If you're thinking about getting Butcher Box, you'll need to take a look at Butcher Box reviews, especially this one. It’s been close to a year since I tried Butcher Box … Every other place I order food from would give me a refund if i didn’t like the food. If refunding $149 and canceling the order is too difficult for this company to correct a mistake, I hate to see what else may have happened had I not officially cancelled my membership on Friday. ButcherBox is always offering great promos to make your boxes more affordable. However, I can honestly say ButcherBox meats that I’ve tried have been delicious – even when I compare them to my experience with other meats that are of similar “status” from the grocery store. . The meats were fine. I love Butcher Box for a few reasons. I like that the bacon is sugar-free and the thick cut bacon is to die for! 349 reviews. Best of all, there is no contract – if you decided to discontinue your subscription, just cancel before your next delivery is set to go out! However, the second time, there was no issues with this, and everything was packaged to perfection. Had a subscription for 5 months, last box never came. They consider a meal to be 6 ounces of meat. I started with the Mixed Box, but now I order the Custom Box. I respond promptly to the email and let you know I did not want the box. The cuts that are sent will vary on location, time of year, and availability from their sources, however, you can always preview and see what was sent the month before. What are you doing for these. Thank goodness I read all the comments. I had an issue with the delivery of my order which was actually my error, and Brandy in customer service offered me a complimentary replacement. Be careful when ordering from this company, Think twice before giving Butcher Box your credit card info, Stay away from ordering from these people, Almost as good as having a neighborhood butcher. If you know you can get cheaper cuts of similar organic chicken or grass-fed ground beef, then you can fill up a custom box with cuts of beef or pork that you may not be able to come across as easily. Scarry!!!!! If you find you are having issues with customer service, make sure you escalate. I mean, sometimes you will get meat and you can just tell it’s not good quality. Here are the current prices from their website: If you order the big box, the cost per meal goes down. How would you rate this product? So we have $149 on our credit card and meat is arriving we do not want and did not order. If you are really wanting something specific that month, and you don’t get it, you won’t have a lot of extra money in your budget for the month to go and get what you are missing. I'd give them 0 stars if I could, wanted to order a box and try them out but they automatically signed me up for a monthly membership. Here is the current prices from my local Whole Foods: Ground Beef 85/15 – $5.49 per pound (2 lb), NY Strip Steaks – $14.99 per pound (2 strip steaks), Top Sirloin Steaks – $9.99 per pound (4 sirloins), Whole Pork Tenderloin – $14.99 per pound (1 lb), Boneless Skinless Chicken Breast – $8.99 a pound (3 lb), Ground Beef – 85/15 – $3.84 per pound (x2), Sirloin – $9.94 per pound (x2 – assuming you get about two steaks per pound). This comes to about $4.97 per meal. Your email address will not be published. It would not have been feasible with three children at home. I returned home to a spoiling case of meat at my front door ($130 dollars wasted). (2 lbs of gnd beef)Offered to sell me the change to my subscription for 49.99!Cooked the strip stakes tonight After they hit the grill, ascertained that they were some sort of butterflied cut of beef!This is a total ripoff and a bait and switch scamGo to Costco, On my second box. So frustrating! And again I reminded her I was cancelling. I ordered my first box a couple of weeks ago and it’s scheduled to arrive any day. Cons. Shop local and avoid Butcher Box unless you like people … Who in the hell it GLS and why you staying with them? In the boxes we have gotten, we have gotten chicken breasts, ground beef, steaks (various kinds), pork roast, and pork chops. I have only had one box that was delayed by shipping and even though it arrived with no more dry ice, the meat was still frozen. Omaha Steaks. Pathetic. My order was shipped on the 14th of December and was to have been delivered on the 16th, yet here it is the 18th and still nothing. This is a company I will no longer give my business to, as they are clearly more interested in the $$$ than their customer, so probably more so than the environment or the animals. Before I ordered, however, I called the company to request a coupon code. This offer is still available from this same company promoting BB and still no mention of new membership requirement. BB apparently is so embarrassed, it’s the ONLY shipment on my order history that DOESN”T SHOW THE DELIVERY DATE. Featured. I would have liked to see your price comparison against the same cut of meats at stores like Whole Foods or Central Market, for example, places that carry better quality meat. I”m so sorry to hear this. The meet … I haven’t seen any decline in the quality of meat, and they are easily the best meats we eat whenever we pull some out of the fridge. I can absolutely taste a difference when I compare it with other meat that we have, and when we have some in our freezer, I’m always excited. The pork chops are also excellent and lean. There is really no customer service at this company. Written by: Gaby Nov 23, 2020. All Rights Reserved. I’m glad you’ve had a great experience. Just saying to watch where things come from and who owns what.. I received not a single response! 5 stars. All pre-curated boxes contain eight to 11 pounds of meat and cost $129, while the custom box contains nine to 14 pounds of meat and costs $149. Butcher Box Review. Yes, this is more expensive – but you get more control over what comes in your box. Just received my first box of butcher box. It amounts to about $50 a month for meat. Called the company and they blamed it on their carrier, GLS, for not delivering it. I suppose I'm spoiled by the outstanding customer service I've gotten elsewhere, so to me, this is terrible customer service and reflects poorly on the company overall, especially given my particular circumstances...details of which I will not go into. I had to throw a WEEK’s worth of meat away … and the best they would do was send me “free sausages” with my next order. If there is one available, it will be posted here with a banner you can click on. If you follow along on my IG, you know I’ve been obsessed with Butcher Box recently! A 1lb pack of chicken thighs is just the right portion for us. In our first box, we got a beautiful selection of steaks. There was very little grease in the bottom of the broiler pan. Liver taste overpowered everything. The business delivers 100% Grass-fed Beef, Organic Chicken & Heritage Breed Pork to your door. But, able to resolve issues? It was ok, not special so we cancelled. I’ve been a Butcher Box subscriber for over 2 years and I love the quality of the meat. They have various boxes you can choose from to receive: 1. I’ll be upfront – we are not regular subscribers to ButcherBox. One thing to consider doing is getting a custom box. Omaha Steaks came up as the first suggestion when I entered Butcher Box in Google… Anyone tried them? But I still wanted to try and do a comparison to meats at the grocery store. I am extremely unhappy with butcher box. But the consistency of the damages are too common to overlook. It’s stringy, dries out quickly, or just doesn’t have much flavor. Thumbs down on these folks. At this point, we can’t quite justify spending $129-$149 a month on meat – that’s almost half of our grocery budget. 100% grass-fed beef. The meat is great when it arrives undamaged and not freezer burned by the dry ice it is shipped with. So far so good. septembre 9 2019, 9:09 pm. I ordered ONE BOX (custom cuts) per month subscription and set the intervals to 8 weeks so that I could assess the quality of the meat and see how long I the box lasted. So far I am very happy. Delores, I do not work for the company. Sorry. There was no offer to make it right. Bacon is delicious too.had no problem with packages . This can be hard for anyone that can’t justify $129+. Got what looked like a confirmation and a shipping tracking number (spoiler alert, there were two stacked emails) and when the day came for the meat to arrive, there were TWO boxes and a TWO $150 charges in my bank account. Not this company. Both times they have arrived cold with plenty of dry ice to spare. And I feel better after I eat it. Cant wait to try cod. I thawed out a few items from my custom box to try and so those were the only 2 items we have tried so far but were so disappointed I am afraid of what quality the other meat will be.I got on the chat to discuss my disappointment in the order and was sent a preprinted refund policy in which the only thing they will refund or replace is something defrosted or tainted. They have access to the entire animal, so they only select the top quality from each animal. Sirloins are lean and flavorful. BEWARE! Pretty Mindless – You don’t really have to think about it. 50 cents a piece at walmart kinda thing. Before you sign up be sure you realize you are their customer for life. . Customer service was professional but basically told me it was my fault and there was nothing they could do because I set the frequency to 8 weeks (it sucks to watch 80% of your grocery budget disappear because of a poorly designed and not transparent ordering process). From my research, there aren’t a lot of companies quite like Butcher Box. Butcher Box Review – Is Butcher Box a Good Deal? Hopefully I’m not like the other customers that continue to get surprise charges on their account. So, looking at these prices, obviously, ButcherBox is more expensive for similar cuts of meat. Grass fed beef was awful. She then only refunded $49! I would honestly rather pay a local butcher a few more dollars and get fresh, unfrozen meat that comes with no hassles attached. Lasership came after hours. Forget Butcher Box. However, I have done my best to make this a fair and honest review. It was crispy and flavorful. Looking forward to the filet mignon tomorrow. Customers. The BB customer service was not very nice and said abruptly that I cannot get this offer, I explained where i saw the ad and they continued to refuse the order in not a very nice manner. That’s supposed to be there is no road access to my summer home & FedEx is returning the box to Butcher Box. We’ll see how this goes, but with no movement since the wee hours of Thursday morning and today being Saturday, I don’t have high hopes and expect a thawed box if it ever arrives at all. I think the negative reviews come from a small but vocal minority – a lot of people don’t make the effort to share good experiences, just bad. I think I still get what I pay for though. I live alone.thanks bill weber. Took me 45 minutes to get Live Chat response. These are the customers they are most likely targeting, not people that shop at Walmart for their meat. . You then will have the option to add on additional products, such as bacon or breakfast sausage. That's when I canceled my subscription. One of the great services that exist these days is getting food delivered straight to your door. Thanks for sharing your experience for others. This rundown should give you all the information you need to make an informed decision on whether or not Butcher Box … On 4/8/19 Butcher Box (BB) notified me that an order was being processed. Box Choices. My Personal Experience and Honest Review of Butcher Box I was referred to the corporate gifting department. I immediately responded & advised I am still out of state & not available for an order & asked that it be cancelled. Full-flavored, and very tender! When I replied that they should have given me an option or let me at least know, the reply back was in the vein of ”sorry, love ya, mean it, too bad for you. The result? Lots of great recipes – ButcherBox has a huge library of yummy recipes that you can try out, which is nice. Very thankful. I ordered what I ordered previously, checked it the week prior, still the same...why is it on me? An updated Butcher Box review (from 2018) to include thoughts on their beef, chicken, pork & salmon, plus their plans, negative reviews and a discount code!. I wish I would have read user reviews before subscribing, this company is not worth anyones business. Good luck. Like others I would give a zero if available I got my order yesterday and it arrived rock hard frozen but the bacon was so salty it was like licking a salt block. Their company warning: # ButcherBox just cheated me out of town of each of these at... 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